How do I know if my property needs drying?

Many people think that once the standing water has been removed from their property, the initial problem is resolved.  Whilst this could sometimes be the case, the majority of escapes of water need attention to prevent further loss in the future. 

 

The best course of action would be to contact our office, who can arrange for a qualified technician to assess the cause and the damage.  There would be a one of fee for our initial visit, where we can compile a full detailed report and schedule for you to submit to your insurance. 

 

If you are uninsured, we can still offer you a quote and service on a direct basis. 

What items do you dispose of?

Our fully licensed disposal services offer a range of disposal options, and we will generally dispose of anything, excluding hazardous waste and asbestos.  A pile of bin bags, old garden furniture, beds, white goods, sofas, sheds, wardrobes, carpets, building materials, whatever you have that you want to get rid of, we can provide a competitive quote and service. 

How do I know if I have a leak?

Some leaks are visible and easily traced, others are often hidden inside boxing, behind plaster and tiles, underneath the flooring, or external.  You may have noticed a high water bill for example, cracking to your tiles, mould spores, or damp patches.  Generally these will only get worse, our qualified technicians will use a multitude of methods to trace your leak and access it with your permission. 

Do we clean sofas, beds, and other upholstery?

As a Chemdry franchise, we offer a range of carpet and upholstery cleaning services.  From carpets to rugs, armchairs to sofas, bed bases to mattresses.  We use a number of specialist chemicals, many natural, and also offer a dry clean service for certain materials.

Do I have to pay for an estimate?

Dependant on the service, we may charge for an estimate and report.  For disposal, removals and storage, carpet and upholstery cleaning, our quote is provided free of charge.  For leak detection, this is a professional charge and service and will be chargeable as long as your leak is found.  For quotations for escapes of water and fires, as this is a document that is intended for your insurance, an initial fee will be required.  If you decide to use us for the subsequent works, your initial fee can be refunded.

What areas do you cover?

We cover a large range of postcodes, all of which are listed below. 

PR, FY, LA, CA, BD, HD, BL, BB, M, OL, SK, CW, LL, CH, L, WN, and WA.

Do you offer free advice?

Yes.  Our admin team are happy to have a friendly chat with you and discuss the best options going forward.  Certain aspects of our services are not general day to day problems, and we will help you understand the process and give you the best possible advice, giving you as much information as possible on our services. 

I am uninsured, can I still use your services?

Of course.  Many people have issues with their insurance for one reason or another.  We can provide you with all of our services on a direct basis. 

I have a complaint or a problem with your services

On the rare occasion you are unhappy with our service, please let us know as soon as possible.  We work closely with our customers from start to finish, in a bid to avoid any such happenings.  We are always open to feedback and would prefer you contact us with any problems so we can immediately rectify and continuing providing the service we promise and you deserve.

Are you VAT registered?

Yes, RD Wright LTD are VAT registered and all invoices display and are inclusive of VAT.

I have had a fire and am unsure if it needs cleaning?

Sometimes you may have had a light fire and you are unsure if the smoke and soot residue is present.  Our team of professionals will attend testing the surfaces with chemical sponges, and can also test the humidity in the room, both may be a factor for further loss due to rusting in the future. 

Can I choose to use a select few of your services after an inspection and quote?

Of course.  Whilst we obviously advise all of the priced works are completed, you may wish to undertake some of these yourself or funds may be low.  If you just wish to hire a dehumidifier, choose only to use our clearance and disposal, or request for the property to be only sanitised and deodorised, we are happy to help with any service you require. 

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